Last Updated: 11 November 2025
At Beautiers, customer satisfaction is our priority. We take great care in delivering 100% authentic skincare products in perfect condition. If you experience any issue with your order, please review our Returns & Exchanges policy below.
1. Eligibility for Returns & Exchanges
Due to the nature of skincare and personal care products, we follow strict hygiene and safety standards.
✅ You may request a return or exchange only if:
- You received a damaged, defective, or incorrect product
- The request is made within 48 hours of delivery
❌ We do not accept returns or exchanges for:
- Opened or Unopened, used or unused products
- Change of mind after delivery
- Items purchased during clearance or promotional sales (unless defective)
2. How to Request a Return or Exchange
To initiate a request, please contact our customer support team with the following details:
- Order number
- Clear photos or videos of the product and packaging
- Reason for return or exchange
Our team will review your request and respond within 1–2 business days.
3. Exchange Process
- Once approved, we will arrange a replacement for the same product (subject to availability).
- If the product is out of stock, you may choose an alternative item of equal value or receive store credit.
- Exchanges are processed after the returned item passes inspection.
4. Refund Policy
- Refunds are only applicable for approved cases (damaged, defective, or incorrect items).
- Approved refunds will be processed to the original payment method.
- Refund processing time: 10–15 business days, depending on your bank or payment provider.
⚠️ Shipping fees (if any) are non-refundable.
5. Shipping Responsibility
- If the return is due to a Beautiers error, we will cover the return shipping cost.
- If approved under special circumstances, customers may be responsible for return shipping.
6. Order Cancellations
- Orders can only be canceled before dispatch.
- Once an order is shipped, it cannot be canceled.
7. Contact Us
If you have any questions regarding returns or exchanges, feel free to reach out:
- Email: support@beautiers.com
- Phone:
- Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.